How to reach us.
For questions about your account, access, payments or your data, write to us. We reply from [email protected].
Ways to contact us.
If you are signed in, use the form on the “Support” page of your account. That way we already know which account your message is about.
Otherwise, send an email to [email protected].
What to include.
- The email of the Google account you sign in with.
- What you were trying to do and what happened, with the approximate date and time.
- For a payment: the date, the amount and the payment provider.
- For a programme: its title or the link to the official source.
What not to send.
Passwords, card details, identity card or passport numbers, IBANs. We will never ask you for them.
When we reply.
We read every message and reply as soon as we can, giving priority to access and payment issues. We do not commit to a specific response time.
We answer requests about your personal data within the time limits of the General Data Protection Regulation (GDPR).
What support covers.
Support covers how the account and the app work. It does not include financial, tax or legal advice, or an opinion on whether a business is eligible.
If you find an error in a programme, send us its title and what looks wrong. We will check it against the official source.
Security issues.
If you find a security problem, write to us at [email protected] with the subject “Security”, and do not test the service with other people's accounts.
Write to us.
Describe your question briefly. The more specific the message, the more easily we can help.